3d Client – Intergiro’s partner client that has integrated with Intergiro’s banking as a service solution - Intergiro.3d
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Business hours - generally 9.00-17.00 CET on weekdays (when commercial banks are open for general banking business in Sweden)
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Customer / End-User – a customer of the 3d Client that has been onboarded to use the Payment Services provided by Intergiro through the 3d Client’s app/website
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Customer support system – a system used by Intergiro to handle requests from the first line customer support, currently Intercom chat widget via login to Intergiro business portal.
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First line customer support – 3d Client’s customer support team

Off hours - time outside business hours.
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​Payment Services - the euro payment account provided by and the Visa card issued by Intergiro

Second line customer support – Intergiro’s customer support team.

Ticket – a request from the first line of support to the second line of support, in the customer support system.
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We recommend reading the articles in this collection by the order suggested.
At the end of each article, we will suggest the next one.
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