Intergiro categorizes Customer Inquiries as non-complex and complex. You, as the first line customer support, are expected to respond to Customers’ non-complex Customer Inquiries without involving Intergiro’s second line customer support.
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For non-complex Customer Inquiries, please respond directly to the Customer’s question or, if relevant, direct the Customer to use the functionality in 3d Client’s app/website.
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To assist you, Intergiro has set out standard questions and responses in the article “Responses Guide”.
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Please also refer to our Help Center where you will find typical customer questions addressed, such as payment cut-off times and product information.
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For complex Customer Inquiries, please create a ticket in via the chat widget on the business portal.
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We recommend reading the articles in this collection by the order suggested.
At the end of each article, we will suggest the next one.
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