Unless specified below or in the Response Guide, Intergiro will by default provide an initial response within 3 business days for all tickets raised. To ensure transparency in our investigation, we will provide you with an update on our progress upon demand.

For complex Customer Inquiries within the category Data subject request, we will provide a response within 10 business days.
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During the off hours, only tickets of critical priority will be reviewed. Submission of such a ticket will reach our 24/7 support team, who will investigate the issue.

An initial response for such tickets will be provided within 1 hour after the reporting.
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